AFTRS

Who We Are

 

The Australian Film Television and Radio School (AFTRS) is Australia's national screen arts and broadcast school. It was established in 1973 under the Australian, Film, Television and Radio School Act. As a Commonwealth Statutory Authority it also operates under the Commonwealth Authorities and Companies Act 1997. AFTRS contributes to a more sustainable screen and broadcasting industry through advanced industry-focused education and training for talented students, professionals and organisations.

 

We offer a range of award courses to meet the diverse creative and developmental needs of students at different stages of their careers. Award courses are structured around three levels - beginner (Foundation Diploma), intermediate (Graduate Certificates); advanced (Graduation Diploma); and the Master of Arts Research.

 

We offer an Open Program which offers vocational courses nationally. Open Program courses are designed to meet the skills needs of industry, the needs of individuals wishing to get experience in the industry, or the general public wishing to expand their skills and knowledge of the screen and broadcasting industries.

 

The Service Charter

 

The Service Charter explains the standards of service that the clients of AFTRS can expect. It also sets out the steps that may be taken if these standards are not met.

 

Our Values

 

The School seeks to operate as the national centre of excellence in professional education and training for the Australian screen arts and broadcasting industries. In pursuing our objectives, we value:

• Creativity
• Enterprise
• Excellence
• Diversity
• Respect

Our Clients

• Students
• Screen arts and broadcasting professionals
• Potential screen arts and broadcasting professionals
• Members of the public interested in Screen arts and broadcasting.

 

Our Services

 

AFTRS aims to recognise and develop new and emerging talent and to provide industry professionals with opportunities to gain additional skills and assist them in their creative and professional development.

Education and training programs on offer for 2012 include:

 

Foundation Diploma

Graduate Certificate in Cinematography Fundamentals

Graduate Certificate in Directing Fundamentals

Graduate Certificate in Documentary Fundamentals

Graduate Certificate in Editing Drama

Graduate Certificate in Screen Culture

Graduate Certificate in Screen Music

Graduate Certificate in Story Development and Screenwriting Fundamentals

Graduate Certificate in Visual Effects

Graduate Diploma in Cinematography

Graduate Diploma in Commercial Radio Broadcasting

Graduate Diploma in Directing

Graduate Diploma in Documentary

Graduate Diploma in Editing

Graduate Diploma in Producing

Graduate Diploma in Production Design

Graduate Diploma in Radio Broadcasting

Graduate Diploma in Screen Business

Graduate Diploma in Screen Music

Graduate Diploma in Screenwriting

Graduate Diploma in Sound

Master of Screen Arts

Master of Screen Arts & Business

 

Who can study at AFTRS ?

 

Award courses

The Foundation Diploma course, the Graduate Certificate courses and the Graduate Diploma courses are all award courses.

All AFTRS award courses are open to Australian and New Zealand citizens, Australian permanent residents and holders of an Australian permanent resident humanitarian visa. However, New Zealand citizens are not eligible for FEE HELP.

AFTRS does not offer award courses to people with student (or other) visas. The School is not registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

 

 

Open Program

All AFTRS Open Program courses are open to Australian and New Zealand citizens, Australian permanent residents and holders of an Australian permanent resident humanitarian visa.

People with visas, such as visitor visas or working holiday visas, may be eligible to apply for entry into AFTRS Open Program courses, depending on the conditions attached to their visas. For more information you can contact the Australian Department of Immigration and Citizenship or your migration agent.

 

Support services include:

• Library
• Sales and distribution assistance and advice.

 

Our Service Standards

AFTRS is committed to professionalism and acting with fairness and integrity. AFTRS staff will be polite, courteous and helpful to clients.

 

AFTRS is committed to:

• Addressing clients' needs promptly and comprehensively
• Fostering a professional and courteous approach by staff when dealing with clients.
• Investigating problems brought to our attention and implementing new policies and procedures to ensure the same problem does not occur again
• Complying with our Equal Opportunity and Disability Access Plans
• Reflecting current client and industry values and expectations in the design and delivery of our programs and services

 

Accessibility

 

AFTRS makes a commitment that:

• Staff will be contactable by telephone, email, in person or by fax, during normal business hours
• Staff will identify themselves to you over the telephone and in person
• Staff will provide a contact name and telephone number in correspondence
• Calls to the switchboard at the Sydney headquarters will be answered between 9.00am and 5.30pm each business day
• Staff/Students with an identified disability who are selected for a position/course will be provided with appropriate facilities and support as required within AFTRS economic means.

 

Responsiveness

 

AFTRS is committed to:

• Responding to telephone and email messages, usually within one working day subject to availability of staff
• Providing an acknowledgment to inquiries received by letter, e-Mail or fax within 7 days
• Providing, wherever possible, a substantive response within 28 days. If this is not possible, we will keep the client informed
• Acknowledging all applications for courses and notifying all applicants of the outcome of their application prior to the course commencing.

 

How You Can Assist

The quality of our service provision is enhanced when clients:

• Clearly identify themselves and the nature of their query
• Make clear and reasonable requests
• Provide timely and accurate information
• Treat AFTRS staff with courtesy
• Do not make complaints which are frivolous, vexatious or not in good faith.

 

Client Feedback and Complaints

If there is any occasion when our service does not meet your expectations we want to be advised as soon as possible. If you have a concern or suggestion for improvement, please raise the matter with:

 

AFTRS Student Services Manager on 02 9805 6400.

 

If you are still not satisfied, or if you feel that the Student Services Manager is not the appropriate person to assist you, please contact:

 

The Director, Corporate Services on 02 9805 6555.

 

If you prefer to write to us our mailing address is:

Australian Film Television and Radio School

PO Box 2286

Strawberry Hills NSW 2012

 

 

Your concerns are important to us so please do not hesitate to make your views known so we can improve our service.

 

Monitoring and Review

We will review the Service Charter on an annual basis.

If you have any questions concerning the content of this Charter, please contact:

 

The Student Services Manager on 02 9805 6400.