Educating the future leaders of the screen and broadcast industries
Who We Are
The Australian Film Television and Radio School is a Commonwealth Statutory Authority established in 1973 as part of the Commonwealth Government's strategy to promote the development of Australian cultural activity.
We train producers, directors, scriptwriters, cinematographers, camera operators, sound designers, production, costume and titles designers, art directors, editors, animators, new media artists and radio broadcasters via award courses - full time and part time - and a large number of Industry Short Courses.
We also conduct research into the film and broadcast industries and generating papers and other educational resources.
This Charter
This Charter explains the standards of service that the clients of AFTRS can expect. It also sets out the steps that may be taken if these standards are not met.
Our Values
The School seeks to operate as the national centre of excellence in professional education and training for the Australian film, broadcasting and new media industries. In pursuing our objectives, we value:
- Creativity
- Courage
- Diversity
- Respect
- Excellence
Our Clients
- Students
- Film, broadcast and new media professionals
- Potential film, broadcast and new media professionals
- Members of the public interested in film, broadcast and new media
- Commonwealth Government and Portfolio Minister
Our Services
AFTRS aims to recognise and develop new and emerging talent and to provide industry professionals with opportunities to gain additional skills and assist them in their creative and professional development.
Education and training programs include:
- Graduate Diploma in Commercial Radio Broadcasting
- Graduate Diploma in Film and Television
- Master of Arts in Film and Television
- Master of Arts in Documentary
- Master of Arts: Film and Television (Honours)
- Industry short courses
- Indigenous Program
- Technical Trainee Scheme
Australian citizens and permanent residents from all states are eligible for full-time courses. Industry Short Courses are conducted in most capital cities and in some country locations.
Support services include:
- Library
- Sales and distribution assistance and advice.
Our Service Standards
AFTRS is committed to professionalism and acting with fairness and integrity. AFTRS staff will be polite, courteous and helpful to clients.
AFTRS is committed to:
- Addressing clients' needs promptly and comprehensively
- Fostering a professional and courteous approach by staff when dealing with clients.
- Investigating problems brought to our attention and implementing new policies and procedures to ensure the same problem does not occur again
- Complying with our Equal Opportunity and Disability Access Plans
- Reflecting current client and industry values and expectations in the design and delivery of our programs and services
Accessibility
AFTRS makes a commitment that:
- Staff will be contactable by telephone, fax, in person or by email during normal business hours
- Staff will identify themselves to you over the telephone and in person
- Staff will provide a contact name and telephone number in correspondence
- Calls to the switchboard at the Sydney headquarters will be answered between 8.00am and 5.30pm each business day
- Staff/Students with an identified disability who are selected for a position/ course will be provided with appropriate facilities and support as required within AFTRS economic means.
Responsiveness
AFTRS is committed to:
- Responding to telephone and email messages, usually within one working day subject to availability of staff
- Providing an acknowledgment to inquiries received by letter, e-Mail or fax within 7 days
- Providing, wherever possible, a substantive response within 28 days. If this is not possible, we will keep the client informed
- Acknowledging all applications for courses and notifying all applicants of the outcome of their application prior to the course commencing.
How You Can Assist
The quality of our service provision is enhanced when clients:
- Clearly identify themselves and the nature of their query
- Make clear and reasonable requests
- Provide timely and accurate information
- Treat AFTRS staff with courtesy
- Do not make complaints which are frivolous, vexatious or not in good faith.
Client Feedback and Complaints
If there is any occasion when our service does not meet your expectations we want to be advised as soon as possible. If you have a concern or suggestion for improvement, please raise the matter with:
AFTRS Student Services Manager
P: 02 9805 6446
If you are still not satisfied, or if you feel that the Student Services Manager is not the appropriate person to assist you, please contact:
The Head of Corporate and Student Services
P: 02 9805 6495
If you prefer to write to us our mailing address is:
Australian Film Television and Radio School
PO Box 2286
Strawberry Hills NSW 2012
Your concerns are important to us so please do not hesitate to make your views known so we can improve our service.
Monitoring and Review
We will publicly report our compliance with the Charter as part of the School's Annual Report. If you have any questions concerning the content of this Charter, please contact:
The Student Services Manager
P: 02 9805 6446