Customer Service

AFTRS has delivered innovative and highly successful training to thousands of customer service professionals. Using the skills of the film, television and radio industries, AFTRS teaches the art of customer engagement through empathy and storytelling. Participants are encouraged to find their own authentic voice and are taught how to use it with clarity, tone and expression. Our unique training using creative techniques has transformed customer services in some of the organisations we have worked with. To learn more about how AFTRS can work with your organisation to improve your service culture and customer experience please email or call 1300 065 281.

Media Skills

This one-day intensive workshop, designed for groups from a specific workplace, will ensure you become an effective media spokesperson in TV and radio interviews. You will learn the skill of staying on message and delivering a “useable grab”, even when being asked the most difficult questions. Practical exercises are conducted “on-video” and “on-air” so that you can review and modify your performance. This small group workshop allows for individual advice on how to deal with nerves and teaches you how to use body language, gesture, voice, eye contact and breathing for improved presentation.

Tailored Training

AFTRS can create a transformative learning experience for your team or organisation that is aligned to your business objective, brand or message. Our training team can design a program that encourages collaboration, helping to build teams as well as deliver new skills. Courses are tailored to each organisation’s needs and strategic aims. Both large and small scale projects are delivered through extensive network of industry practitioners with deep expertise. AFTRS also has the ability to train at scale, with experience of training several thousand employees for a single client.  

For more information on tailoring or booking a course for your team call 1300 065 281 or email


The Australian Film Television Radio and School would like to acknowledge the Traditional Owners, the Bidjigal people and Gadigal people of the Eora Nation, on whose land we meet, work, study and teach. We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander people from all nations of this land.