AFTRS customised training is flexible and can be specifically designed to meet your needs. We work with you in consultation to develop programs which can vary in; course content, course duration, delivery mode, delivery location and course collateral, upon request, to meet your unique needs.  

Radio Techniques for Effective Communication

AFTRS has delivered innovative and highly successful training to thousands of customer service professionals. Using proven radio industry techniques, AFTRS teaches the art of customer engagement through empathy and storytelling. Participants are encouraged to find their own authentic voice and are taught how to use it with clarity, tone and expression. Our unique training has transformed customer service for the organisations that we have worked with. To learn more, please call 02 9805 6403 or email

Customised Training

Drawing on our expertise in film, TV and radio storytelling and understanding of audience, AFTRS can deliver a creative and transformative learning experience for your team or organisation that is aligned with your business objectives, brand or message. Our training team can design a program that encourages new ideas, helping to build teams as well as deliver new skills. Courses are tailored to each organisation’s needs and strategic aims. Both large and small-scale projects are delivered through our extensive network of industry practitioners with expertise in delivering best practice training. AFTRS can train at scale, with experience in training several thousand employees for a single client.  

For more information on tailoring or booking a course for your team, please call 02 9805 6403 or email


The Australian Film Television and Radio School would like to acknowledge the Traditional Owners, the Bidjigal people and Gadigal people of the Eora Nation, on whose land we meet, work, study and teach. We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander people from all nations of this land.